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Aug 31 2018

IOT: Managed Service Provider

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Managed Service Provider

Overview for Managed Service Provider

A new Managed Service Provider (MSP) program has replaced the Information Technology Temporary Quantity Purchase Agreements (IT Temp QPAs), the Business Partner Alliances (BPAs) and the Small Business Technology Services (SBTS). Knowledge Services has been named as the MSP and is the one-point-of-contact for contingent IT labor for government in the state of Indiana. It also provides project-based (deliverables) work under $500,000 in areas such as application development, IT planning and assessment, business process reengineering, database technology, data warehousing, document management, project management and Geographic Information Systems (GIS).

The new vendor rates for IT contingent labor show the rates for each job category based on the length of assignment (more or less than six months). These rates may be used by any and all state agencies, political subdivisions, and other governmental bodies within the state of Indiana.

In its MSP role, Knowledge Services works with purchasing, human resources and the various departmental managers involved, as well as any other support agencies, to relieve the burden of procurement and administration of contract IT labor. The on-premise, industry experts including account managers, client advocates, training specialists and concierge staff provide hiring managers unparalleled responsiveness, resource quality, problem resolution and escalation support.

The goals of the MSP include:

  • Adding value in the areas of contingent IT worker procurement and utilization;
  • Reducing the costs associated with contingent IT engagement and management;
  • Providing one-point-of-contact for securing IT temporary labor, minimizing the time spent engaging contingent resources and ensuring compliance with the state policies and procedures;
  • Developing processes and policies that ensure compliance with legal, statutory, and regulatory requirements;
  • Tracking, monitoring and managing supplier performance;
  • Providing reports that will help the state with budgeting and give visibility into its contingent workforce spending;
  • Aligning all job descriptions with associated qualifications and experience levels with State Personnel Department IT job classifications;
  • Increasing the overall quality and speed of supplemental staff replacements;
  • Allowing other governmental entities to utilize the MSP Program and contracted rates.

Process for Securing IT Temporary Personnel

  1. The Hiring Manager completes the Job Posting Questionnaire.
  2. The Program Team must post position within 4 hours of receipt for standard job orders and 2 hours for urgent job orders.
  3. The Program Team emails notifications to all the Vendors.
  4. The Vendors submit bids.
  5. The Program Team waits until the posting expires, then reviews r sum s and selects the top Candidates to present to the Hiring Manager.
  6. The Hiring Manager reviews, interviews and selects the Candidate and notifies the Program Team of those rejected and why, and who was selected.
  7. The Program Team notifies the Vendor of the selected Candidate.
  8. The Program Team notifies the Vendors of Candidate rejections.
  9. The Hiring Manager initiates the standard process for creating and expediting a Purchase Order. Time cannot be entered into dotStaff until the P.O. is activated.
  10. The Program Team arranges the start date.
  11. Time is entered daily or weekly online by the Resource through the dotStaff system (see Resource Get Started Guide).
  12. The Hiring Managers approve time online on the Monday following the previous week’s time entered (see State of Indiana Get Started Guide).
  13. Invoices are generated Tuesdays at 4 p.m.

Process for Securing Project-Based Work

Documents and Links for Managed Service Provider

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